Technical Support Agent
Disruptive technology for marketing campaigns.
IREV is a revolutionary performance marketing software company for. Our software is used to increase productivity, optimize processes, and see results in marketing ROI instantly.
We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.
Key responsibilities:
- Communicate with b2b clients via Front APP and assisting them in finding solutions;
- Help the client find the optimal solution for their business;
- Work with our REST API to solve requests related to integration;
- Analyze situations and building logical chains;
- Stay calm and professional in challenging conversations.
- Stay within tone of voice and KPIs:
- Average first response time < 3 min
- Average response time < 4 min
- Customer satisfaction rate > 96%
Our ideal candidate:
- 1 year+ of experience in customer service or client management;
- English B2+ level or higher (both written and spoken);
- Resilience and the ability to remain friendly under pressure;
- Strong analytical thinking and attention to detail.
Nice-to-have advantages:
- Experience working in the B2B service;
- Understanding and hands-on experience with REST APIs;
- Knowledge of affiliate marketing principles and market specifics.
Benefits:
- Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.
- Full remote work (from any part of the world) or on-site work in the central office in Limassol or Warsaw, Poland.
- Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).
- Competitive salary based on experience and skills.
- Ability to grow with the company within a transparent Grade System.
- Enjoy a generous vacation package of 21 working days accumulating per year.
- Take advantage of 7 paid sick leaves annually, no doctor’s note required.
- An inclusive and adaptable team culture.
- Additionally, you’ll receive 14 Flexible holidays per year.
- Team Buildings and Happy Hours.
At IREV, we believe that our success is built on the success of our employees. We are committed to providing a positive and rewarding work environment where everyone has the opportunity to thrive and contribute to our shared goals. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply for this position!
