Client Onboarding Specialist (Brazil) / Technical Support
Join our team to shape the future of our SaaS platform by utilizing your skills to ensure a seamless transition for clients, from initial signup to expert user. Advance your career in a dynamic, growth-oriented environment that values professionalism and ethics!
As our Client Onboarding Specialist / Technical Support, you’ll play a crucial role in both onboarding new clients and providing ongoing technical support, ensuring they maximize the benefits of our platform. By working closely with sales, client support, and technical teams, you’ll facilitate a seamless transition for clients from their initial signup to becoming proficient users. This dual-focused role is key to enabling our clients to leverage our technology effectively, enhancing their marketing campaigns and achieving unprecedented outcomes.
Key responsibilities:
- Onboarding & Training: Develop and execute a comprehensive onboarding process tailored to each client’s specific needs, facilitating a smooth transition and rapid adoption of our platform. Conduct personalized training sessions through webinars, live chats, and one-on-one calls to educate clients about our software’s functionalities, advantages, and best practices.
- Technical Support: Serve as a primary point of contact for any technical queries or issues clients may encounter, offering timely and effective resolutions. Coordinate with technical teams to diagnose and solve complex problems, ensuring minimal disruption to client operations. Understand and assist with API and Postback integrations.
- Client Advocacy: Act as a bridge between clients and our product development team, translating client feedback into actionable insights to drive product improvements and innovations.
- Monitoring & Support: Keep a close eye on clients’ progress and adoption rates, stepping in with additional support, troubleshooting, or guidance as necessary to guarantee successful platform integration.
- Documentation & Feedback: Maintain comprehensive records of client interactions, feedback, and progress, leveraging this data to continually refine our onboarding and support strategies, thereby enhancing overall client satisfaction.
Our ideal candidate will possess:
- Excellent proficiency in English and Portuguese, Spanish as a plus.
- A proven track record of at least 1 year in customer service, support, or a client-facing role, ideally within the IT or marketing sector.
- A strong understanding of the marketing technology landscape and the ability to quickly learn and master new software.
- Exceptional communication and interpersonal skills, capable of building strong relationships with clients.
- The ability to work independently and as part of a team, with a high level of accountability, especially in a remote setting.
- Problem-solving prowess and the capacity to handle stress with grace.
- A commitment to continuous learning and improvement.
Benefits:
- Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take off SAAS company and shape your career with us!
- Fully remote work.
- Competitive compensation package that reflects your skills and experience.
- Enjoy a generous vacation package of 21 working days per year.
- Take advantage of 7 paid sick leaves annually, no doctor’s note required.
- An inclusive and adaptable company culture.
- Team Buildings and Happy hours.
At IREV, we believe that our success is built on the success of our employees. We are committed to providing a positive and rewarding work environment where everyone has the opportunity to thrive and contribute to our shared goals. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply for this position!
